Refund Policy

We would like to provide a pleasant purchase experience for you on inddrones.com. If for any reason you are not satisfied with your purchase, please contact Customer Support at service@inddrones.com.

We understand that you may decide to return a product that you purchased from us. You may return any unused items in their original packaging within 30 days of delivery. Please note:

Returns must be initiated within 30 days of the date you received the product.
Products must be unused, and returned in their original packaging with all included accessories.

  1. All returns must be accompanied by a proof of purchase. This can be an order confirmation email that includes the order number.
  2. You are responsible for paying the return shipping cost.
  3. Refunds are issued within one business day once the item is received and inspected, and will be issued based upon the original payment method.
  4. Orders cancelled or modified during shipment cannot be altered. You can initiate a return once you have received the product.
  5. Only items that have been purchased directly from inddrones.com can be returned to inddrones.com. Autel products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

How to return ?

When you need return the product, please email service@inddrones.com for ask an RMA number (return merchandise authorization number). We will provide RMA number and return address. And you need to ship the item back to the address we sent for a refund.
Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.

Who pays for the shipping?

If the item is being returned for a quality reason, like it is damaged, faulty and not working, or you receive a wrong item, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of the damage, video for not working.
However, If you are not satisfied with the item you bought or change your mind, you can get a full refund or exchange it for another item you want. But the buyer needs to be responsible for the return shipping fee.

When should I send the product back?

You should send it back within 15 days of your return request.
Please put the product with all of its accessories, free gifts and manuals back into its original box. Once package was picked up by post office, please get back to provide us the tracking number. (VERY IMPORTANT!)

How and when will I get my money back?

Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within 3 business days in the same way you made the purchase.
As our staff need to handle tons of parcels, we recommend you can keep an eye on your return and remind us to check your case in time.
If we are on holidays, please allow us process your refund as soon as we get back to work.

Request a Return

Please submit your order ID, Products Name and the reason to request a return.

If for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

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